Frequently Asked Questions
What makes Angelglow different from other hair care brands?
Angelglow is specifically designed for busy professionals who want salon-quality results at home. Our products are formulated to deliver maximum impact with minimal time investment, using clean, effective ingredients that work with your natural hair texture. We focus on creating efficient routines that fit seamlessly into your lifestyle while building long-term hair health.
I'm new to styling my own hair. Where should I start?
We recommend beginning with our Essential Trio: a heat protectant, a versatile styling cream, and a finishing serum. These three products form the foundation of any great hair routine. Start with simple techniques and gradually build your skills. Our online tutorials and customer support team are here to guide you every step of the way.
How do I know which products are right for my hair type?
Take our quick Hair Profile Quiz on our website, or consider these basics: fine hair benefits from lightweight formulas that add volume without weighing down, thick hair needs richer formulations for moisture and control, and damaged hair requires protein-rebuilding treatments. When in doubt, our customer service team can provide personalized recommendations based on your specific concerns.
Product Information
Are Angelglow products safe for color-treated hair?
Absolutely. All Angelglow products are formulated to be color-safe and sulfate-free. Many of our formulas actually help extend color life by sealing the hair cuticle and providing UV protection. Our Color Care Collection is specifically designed for chemically-treated hair.
Do your products contain sulfates, parabens, or other harsh chemicals?
No. Angelglow products are free from sulfates, parabens, phthalates, and synthetic dyes. We believe in clean beauty that doesn't compromise on performance. All ingredients are carefully selected for their safety and efficacy.
How long do Angelglow products typically last?
Most customers find that our products last 2-3 months with regular use. A little goes a long way with our concentrated formulas. For example, you only need a dime-sized amount of our styling cream for shoulder-length hair.
Can I use Angelglow products if I'm pregnant or nursing?
Yes, our products are formulated with pregnancy-safe ingredients. However, we always recommend consulting with your healthcare provider about any new beauty products during pregnancy or while nursing.
Usage & Application
How often should I wash my hair when using Angelglow products?
This depends on your hair type and lifestyle. Most people benefit from washing 2-3 times per week. Our dry shampoo and refresh sprays help extend time between washes while keeping hair looking fresh and styled.
Can I mix Angelglow products with other brands?
While Angelglow products are designed to work synergistically together for optimal results, they can be incorporated into your existing routine. For best results, we recommend using our complete systems, but you can certainly introduce products gradually.
What's the correct order to apply multiple Angelglow products?
Apply products from thinnest to thickest consistency: heat protectant first (on damp hair), then leave-in treatments, styling creams or mousses, and finally oils or serums on dry hair. Always start with less product than you think you need – you can always add more.
How long before I see results?
Many customers notice immediate improvements in manageability and shine. For deeper benefits like strengthening and repair, expect to see progressive results over 4-6 weeks of consistent use. Hair health improvements become most apparent after 2-3 months.
Ordering & Shipping
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $50 within the continental United States. Orders under $50 have a flat shipping rate of $5.95.
How quickly will my order arrive?
Standard shipping takes 3-5 business days. We also offer expedited shipping options: 2-day shipping for $8.95 and overnight shipping for $14.95. Orders placed before 2 PM EST on weekdays ship the same day.
Do you ship internationally?
Currently, we ship to the United States and Canada. We're working on expanding to additional countries soon. Canadian customers should expect 7-10 business days for delivery.
Can I track my order?
Yes, you'll receive a tracking number via email once your order ships. You can also track your order by logging into your account on our website.
Returns & Exchanges
What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, you can return it for a full refund or exchange within 30 days of delivery. Products should be at least 50% full to qualify for return.
How do I return a product?
Simply contact our customer service team at support@angelglow.com or call 1-800-ANGELGLOW. We'll provide you with a prepaid return label and instructions. No need to worry about return shipping costs.
Can I exchange a product for a different shade or formula?
Absolutely. We want you to find your perfect match. Contact us within 30 days of purchase, and we'll help you find the right product for your needs.
What if a product arrives damaged?
We'll replace any damaged items immediately at no cost to you. Simply email us a photo of the damaged product, and we'll send a replacement right away.
Subscription & Auto-Delivery
How does the subscription service work?
Our Subscribe & Save program delivers your favorite products automatically at your chosen frequency (every 4, 6, or 8 weeks) with a 15% discount. You can modify, pause, or cancel your subscription anytime through your online account.
Can I change my subscription products or delivery schedule?
Yes, you have complete control. Log into your account to swap products, adjust quantities, change delivery frequency, or skip a shipment. Changes must be made at least 3 days before your next scheduled delivery.
Is there a commitment with subscriptions?
No long-term commitment required. You can cancel anytime without fees or penalties. We believe you should love our products enough to want them regularly, not feel trapped into buying them.
Customer Support
How can I contact customer service?
Reach us via email at support@angelglow.com, phone at 1-800-ANGELGLOW (Monday-Friday, 9 AM-6 PM EST), or live chat on our website. We typically respond to emails within 4 hours during business days.
Do you offer virtual consultations?
Yes! Book a complimentary 15-minute virtual consultation with one of our hair specialists. We'll assess your hair needs via video call and create a personalized routine recommendation.
Where can I find tutorials and styling tips?
Visit our Learn section on the website for step-by-step tutorials, or follow us on Instagram and TikTok for quick styling tips and customer transformations. We also send weekly styling tips to our email subscribers.
Ingredients & Formulation
Are Angelglow products cruelty-free?
Yes, we are proudly cruelty-free and Leaping Bunny certified. We never test on animals, nor do we sell in countries that require animal testing.
Do you use natural or organic ingredients?
We use a blend of naturally-derived and scientifically-proven synthetic ingredients to ensure both safety and efficacy. While we prioritize natural ingredients when possible, we believe the best formulas combine the best of both worlds.
Are your products suitable for sensitive scalps?
Yes, our gentle formulations are designed to be suitable for sensitive scalps. We avoid common irritants and include soothing ingredients like aloe vera and chamomile. If you have specific sensitivities, check ingredient lists or contact us for guidance.
Rewards & Loyalty Program
How does the Angelglow Rewards program work?
Earn 1 point for every dollar spent, plus bonus points for reviews, referrals, and social media follows. Redeem 100 points for $5 off your next purchase. Members also get early access to new products and exclusive promotions.
Do rewards points expire?
Points remain active as long as you make a purchase or earn points within 12 months. We'll send reminder emails before any points are set to expire.
Can I use rewards points on subscription orders?
Yes, you can apply rewards points to both one-time purchases and subscription orders. Points can be redeemed at checkout or applied to future subscription deliveries.
